Lunar Grids LLC – Privacy Policy

1. Information We Collect

a. Personal Information

We may collect the following information:

• Full name or display name
• Account identifiers
• Contact information provided to us (such as email address)
• Support-related information voluntarily provided by users

b. Call Recordings (Important Notice)

All operator calls, administrative calls, and support calls are force recorded.

This includes:

• Calls between users and Lunar Grids staff
• Calls involving system administration
• Calls involving customer support or troubleshooting

Recording is automatic and cannot be disabled for these call types.

c. Technical & Usage Data

We may collect technical data such as:

• Call metadata (date, time, duration)
• IP addresses
• Device or system identifiers
• Usage patterns for abuse prevention and compliance

2. How We Use Information

We use collected information for:

• Providing and maintaining services
• Customer support and troubleshooting
• Quality assurance and training
• Security, fraud prevention, and abuse detection
• Legal and regulatory compliance (including FCC and TCPA)
• System monitoring and performance improvement

3. Call Recording Consent & Legal Compliance

By using Lunar Grids services and communicating with our operators, administrators, or support staff, you expressly consent to call recording.

You are responsible for ensuring compliance with:

• Local, state, and federal call recording laws
• Any notice or consent obligations applicable to your jurisdiction

Lunar Grids is not responsible for a user's failure to comply with consent laws outside of our internal operations.

4. Data Retention

• Call recordings and related data are retained only as long as necessary for operational, legal, security, or compliance purposes.
• Retention periods may vary depending on legal requirements or investigation needs.
• Data may be deleted or anonymized when no longer required.

5. Data Sharing & Disclosure

We do not sell personal data.

We may share information:

• With trusted service providers who assist in operations
• To comply with legal obligations, subpoenas, or court orders
• With law enforcement or regulators when legally required
• To protect the rights, safety, and security of Lunar Grids, our users, or the public
• To other users with your permission

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:

• Access controls
• Monitoring for unauthorized activity
• Secure storage practices

However, no system is completely secure, and we cannot guarantee absolute security.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold
• Request correction of inaccurate information
• Request deletion of certain data, where legally permissible

Requests may be denied where retention is required by law or legitimate business needs.

8. Third-Party Services

Our services may rely on third-party infrastructure providers. Lunar Grids is not responsible for the privacy practices of third parties not under our control.

9. Children's Privacy

Lunar Grids services are not intended for children under 13. We do not knowingly collect personal data from children under 13. Any users found to be under 13 will have access immediately revoked and all data removed.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact:

Lunar Grids LLC
[email protected]